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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Loretta Hines

January 17, 2025

5  out of  5
rating by Loretta Hines
"Love the State Farm team at Jimi Woodruff’s office! Leah has been super helpful and helped get all my insurance needs taken care of quickly and efficiently."
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Diane Weyrauch

January 16, 2025

5  out of  5
rating by Diane Weyrauch
"Leah was great! Gets things done, is personable and a great communicator."
We responded:
"Hey Diane, Thank you for leaving us a review. Leah is very passionate about helping others. I will make sure to recognize Leah and share your comments with our entire team. Thank you again,- Jimi "
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Sarah P

January 14, 2025

5  out of  5
rating by Sarah P
"I’ve had such a great experience with Mr. Woodruff and his office for the past 5 years! They are kind, understanding, and have always gone above and beyond to help me understand everything and get the best service possible. I am so thankful for their kindness!"
We responded:
"Hey Sarah!! It was great speaking with you yesterday and thank you very much for your kind words. We have really enjoyed being your insurance agent over the past 5 years. If you need anything in the future, please do not hesitate to reach out. - Jimi"
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George Pace

December 27, 2024

5  out of  5
rating by George Pace
"Leah is simply fabulous - knowledgeable, super friendly, responsive. Seriously cannot imagine any better. That’s why we have all our insurance with State Farm - competitive rates exist, but their service is in my opinion unrivaled."
We responded:
"Hey George! Thank you so much for your fantastic feedback! I am thrilled to hear that Leah has provided you with such exceptional service—she truly is fabulous! We strive to offer competitive rates along with top-notch customer service because you deserve the best. If you need anything in the future, don’t hesitate to reach out. We’re here to help! PS- Congrats on Macy, she is adorable! - Jimi"
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Jackie Meisel

December 14, 2024

5  out of  5
rating by Jackie Meisel
"My family has been insured by State Farm (Jimi Woodruff's office) for over 15 years. The agents at Jimi's office have been consistently friendly, knowledgable, and helpful throughout this time. Whether it's a simple question on the phone or processing a claim you feel like they are on your side. Recently, we experienced vandalism to one of our cars. Shout out to Leah who stuck with me late in the afternoon to make sure all my questions were answered and next steps were in place. I highly recommend this office!"
We responded:
"Hi Jackie! Thank you so much for taking the time to leave us a review! I can't tell you how much we appreciate it. As a small business owner your feedback is critical to our success. We understand that you have many choices when it comes to insurance, and we are thankful that you have chosen us. I will share your feedback with the team today and make sure Leah is recognized for her outstanding service. Please don't hesitate to reach out if you need anything. - Jimi"
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Charles

December 11, 2024

5  out of  5
rating by Charles
"One day I was in Jim Woodruff’s State Farm office talking to Charles about s speeding ticket I received. Just so not confuse anyone my name is Charles also. I said to him I am just going to pay the fine and be done with it. He advise not to do that and go to court see if they will let you take defensive driving course or volunteer in order to reduce the charge so my insurance company like not go up. Last week I came into the office to say I wanted to just pain the fine. Charles took me into his office and kindly took the time to show me exactly what hat would happen with my insurance costs if I did that. Well today as my day in traffic court and I did what Charles advise to do. I went to the D. A. and said to him. I am not disputing the charge but is ther anything I can do to reduce the charge so my insurance rate would not increase. D.A. surprisingly said he would adjust the miles over the limit to the acceptable limit so I would not get an insurance increase. I want to thank Charles for twice going out of his way to completely explain what could happen if I did what he suggested. Well today I did what he suggested and it worked out like he said it would. I just want to tell Mr. Woodruff he has one very excellent employee working for him. Charles did not have to do what he did but he is a kind and professional person. I want to thank him for you g out of his way to explain what could happen if I did what he suggested. Thank you Charles✌️"
We responded:
"Hey Charles, I am thrilled to hear that Charlie's advice worked in your benefit. He is VERY passionate about helping our customers save money. I will make sure to recognize his efforts and share your kind words with the whole team. We really appreciate you taking the time to leave this review. We have really enjoyed having you as a new customer and hope your transition from NY continues to go smoothly. - Jimi"
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jasmine frey

November 26, 2024

5  out of  5
rating by jasmine frey
"Charlie was amazing! I truly appreciate him taking the time to explain everything in detail. His knowledge and efficiency were impressive, and he made the whole process smooth and easy. Thank you for such outstanding service!"
We responded:
"Hey Jasmine! Thank you for taking the time to leave such a fantastic review! We're delighted to hear that Charlie was able to provide you with detailed explanations and make the process easy for you. His knowledge and efficiency are truly assets to our team. We appreciate your kind words and look forward to serving you again in the future! - Jimi"
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Claudia Pareja

November 14, 2024

5  out of  5
rating by Claudia Pareja
"I recently bought my first home, and despite all the excitement, the process itself was anything but fun. When it came time to find insurance, I came across this State Farm and I am SO glad I did. Leah was personable, attentive, and made the entire experience smooth and stress-free. Whenever an issue came up, Leah handled it immediately, ensuring everything stayed on track right up until the finish. She went above and beyond and her genuine enthusiasm for my new home renewed my excitement about the whole experience! 10000/10 recommend her."
We responded:
"Hi Claudia, Thank you so much for taking the time to share your experience! I am thrilled to hear that Leah was able to make your home insurance process smooth and stress-free. Her dedication to her clients is truly exceptional, and it’s wonderful to know that her support helped renew your excitement about your new home. We appreciate your kind words and your recommendation! If you need anything in the future, don’t hesitate to reach out. Congratulations on your new home! - Jimi"
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Tim Kellerman

October 25, 2024

5  out of  5
rating by Tim Kellerman
"The staff is really great and on the ball. I called this morning and they were all busy with other customers. I didn’t leave a message and Ellie called me back. Jimi himself answered my call on the weekend when I needed assistance, took care of my needs on the spot. Today, Ellie took care of me and was so kind and expedited my insurance need’s immediately. It blows my mind the awesome customer service. I have always had this level of service when I call. They are a blessing to me!! Thank you Ellie, Jimi Woodruff and staff. 😀🙏✝️"
We responded:
"Hey Tim, Thank you for the amazing 5-star review! We are delighted to hear that our team made a positive impression on you. We take great pride in our team and their dedication to providing exceptional service. Your kind words mean a lot to us and will be shared with our team members. - Jimi"
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Chloe Daugherty

October 11, 2024

5  out of  5
rating by Chloe Daugherty
"I have always loved working with State Farm. I am in the process of purchasing a home. I turned to them for a quote. The agent I have been speaking with is Leah Dumas. She is fabulous! Leah has gone above and beyond to ensure that I have a quote that fits me best. Leah has been personable, relatable, and an overall delight to talk to. Personally, I value having an agent that has an outgoing, positive attitude. Leah is, ultimately, the reason that I decided to go with State Farm over another insurance agency."
We responded:
"Hey Chloe, it was great speaking with you yesterday. Thank you for your wonderful review of our office on Google! We're delighted to hear that Leah, has been fabulous to work with during your home purchasing process. We appreciate her dedication in providing you with a quote that perfectly fits your needs. I'll make sure to pass along your kind words to Leah. Thank you for choosing my agency, and we look forward to serving you in the future. - Jimi"
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Daniel Grissom

October 10, 2024

5  out of  5
rating by Daniel Grissom
"I had the great pleasure of working with Leah Dumas! She helped get me set up for my life insurance policy. We all know how important that is for our loved ones. Thank you Leah and State Farm for always being so professional as well as making me feel as though I’m talking to a friend! Cheers!"
We responded:
"Daniel, thank you for sharing your experience! I'm glad Leah could assist you with setting up your life insurance policy. It's wonderful to know you felt both professionally supported and personally connected. If you have any further questions or need assistance in the future, our office is here to help. Cheers! - Jimi Woodruff - State Farm Insurance Agent, Wilmington, NC"
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Katrina Brown

September 20, 2024

5  out of  5
rating by Katrina Brown
"I purchased insurance with Jimi Woodruff - State Farm when I relocated to Wilmington, NC (3) years ago with rental and auto. I am now relocating to Charlotte and reached out to the office for help. When I tell you "Leah was and is fantastic" I mean just what I say! She was professional, extremely helpful and knowledgeable. The customer service she provided was outstanding! My rates are reasonable and I'm a happy customer!"
We responded:
"Hey Katrina, Thank you for your positive review! We're thrilled to hear that Leah provided you with exceptional customer service during your relocation to Charlotte. We appreciate your kind words about her professionalism, knowledge, and helpfulness. I'll be sure to pass along your compliments to Leah and the rest of the team. We're glad to have you as a happy customer and look forward to serving you in the future. - Jimi "
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Ishan Shah

September 12, 2024

5  out of  5
rating by Ishan Shah
"I worked with Leah from this office, and she was amazing. She was very helpful in answering all of my questions about insurance, and getting me set up with what I needed. The entire process was done at my pace, which was very helpful as I was juggling a few other tasks while we were working on a quote/coverage. I would definitely recommend working with Jimi and his team on insurance coverage in the future."
We responded:
"Ishan, thank you for your wonderful review! I'm glad to hear that Leah was able to assist you effectively and at your own pace. It's great that you found the process smooth and accommodating. We appreciate your recommendation and look forward to helping you with any future insurance needs. - Jimi Woodruff - State Farm Insurance Agent, Wilmington, NC"
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Mona Gong

July 28, 2024

5  out of  5
rating by Mona Gong
"The staff here at State Farm is top notch! Highly recommend Jimi and his team! Rees was extremely helpful in updating our policy!! She offered several different options for us to choose what worked for us. And FAST, she had us the information that we needed quickly!!"
We responded:
"Hey Mona! Thanks a ton for your awesome review! I'm really happy to know that Rees was able to help you update your policy quickly and provide you with different options. Our team always strives to offer the best service possible. If you need anything else, feel free to reach out anytime! Please tell Joe I said Hi!!- Jimi"
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Reagan Waugh

July 17, 2024

5  out of  5
rating by Reagan Waugh
"Excellent service. I was in a collision and was dreading the insurance process to get everything fixed. My agent, Rees, handled the claim process for me quickly and efficiently, and I was able to get my car to the body shop the same day! Such an easy process and Rees was very professional and caring. Thank you State Farm!"
We responded:
"Hi, Reagan! Thank you so much for letting us know that Rees was able to make the claim process quick and efficient for you. It's great to hear that you were able to get your car to the body shop the same day! We strive to provide professional and caring service, and it's fantastic to know that Rees delivered on that. If you need any further assistance, we're here for you. - Jimi Woodruff - State Farm Insurance Agent, Wilmington, NC"
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Janelle Browning

July 11, 2024

5  out of  5
rating by Janelle Browning
"I got the pleasure of working with Leah Dumas. She was extremely helpful in getting my daughter set up with moving across the country! It made getting her moved there so much easier with Leah's help. She responds to emails and phone calls very quickly and always offers to help out with any other questions as well. She is also extremely knowledgeable! If you are looking for a good insurance company with knowledgeable agents. Leah Dumas with State Farm is the best!"
We responded:
"Thank you for sharing your experience, Janelle! I'm glad Leah was able to assist you and your daughter with the move. We appreciate your kind words about Leah's quick responses, helpfulness, and knowledge. If you ever need assistance in the future, feel free to reach out to our office. - Jimi "
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Melanie Chambers

July 11, 2024

5  out of  5
rating by Melanie Chambers
"Leah has made my move from MD to NC a seamless transition! She has been extremely responsive and helpful every step of the way! I cannot express enough how great she's been to work with and I highly recommend her and the Jimi Woodruff State Farm agency!"
We responded:
"Hey Melanie! Thank you very much for taking the time to leave us a 5 star review. It means so much to us. I will share your feedback with Leah and the rest of the team. We love getting feedback from our customers. Please don't hesitate to stop by and say hi or reach out if you need anything. - Jimi"
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Austin Turbitt

June 28, 2024

5  out of  5
rating by Austin Turbitt
"Rees Waugh was so kind and helpful! I wish I could give 6 stars! Highly recommend using her services."
We responded:
"Thank you, Austin! I'm ecstatic to hear that Rees provided such exceptional service. We're pleased you had a great experience and appreciate your recommendation. If you ever need assistance in the future, our office is here for you! - Jimi Woodruff - State Farm Insurance Agent, Wilmington, NC"
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Justin Hackeling

June 28, 2024

5  out of  5
rating by Justin Hackeling
"Leah has been extremely helpful and responsive to all of my questions. Leah always shows me multiple options for different insurance policies that help best suit my needs."
We responded:
"Hey Justin, Thank you very much for taking the time to leave such a positive review about Leah! We greatly appreciate your kind words and are thrilled to hear about your experience with her. Leah is indeed a highly knowledgeable and dedicated member of our team, and we are glad she was able to assist you with all your questions and concerns. Providing multiple options for insurance policies that best suit your needs is always our top priority, and we are delighted to know that Leah was able to deliver on that front. We are grateful for your trust in our services, and we will make sure to pass on your compliments to Leah. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We are always here to help! - Jimi "
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Kelsie Hall

June 28, 2024

5  out of  5
rating by Kelsie Hall
"Rees Waugh has put me at ease when it comes to everything insurance related! Knowledgeable, personable, and extremely caring towards her clients. I’d recommend her to anyone!!"
We responded:
"Thank you so much for taking the time to leave such a wonderful review about your experience with Rees! We greatly appreciate your kind words and are thrilled to hear that she has been able to put you at ease when it comes to everything insurance-related. Rees is indeed a knowledgeable professional who takes pride in providing exceptional service to her clients. Her personable approach and genuine care for her clients' needs truly sets her apart. We are delighted to hear that you would recommend her to anyone in need of insurance assistance. We will be sure to pass along your feedback to Rees, as we know she will be grateful to hear about the positive impact she has had on your insurance journey. Should you have any further questions or require additional assistance, please do not hesitate to reach out. - Jimi"
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Van Shelton

June 28, 2024

5  out of  5
rating by Van Shelton
"Rees was a great help for me and my family!"
We responded:
"Hey Van, thank you so much for taking the time to leave us a review! We're happy to hear that Rees was able to assist you and your family. We pride ourselves on providing top-notch customer service and it's always rewarding to know that our efforts are appreciated. We'll be sure to pass along your kind words to Rees. If you ever need any further assistance, don't hesitate to reach out. We're here to help! - Jimi"
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Curtis Murphy

June 25, 2024

5  out of  5
rating by Curtis Murphy
"I called to pay my home insurance premium and spoke to Rees and I was amazed by how nice and helpful she was. She also has a very soothing voice if I was having a bad day I wasn't after I spoke to her."
We responded:
"Curtis, I'm pleased to hear that Rees provided you with exceptional service when you called to pay your home insurance premium. We're grateful for your positive feedback about her helpfulness and soothing voice. If you ever need assistance in the future, feel free to reach out to our office. Thank you! - Jimi Woodruff - State Farm Insurance Agent, Wilmington, NC"
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Bootney

June 20, 2024

5  out of  5
rating by Bootney
"The Jimi Woodruff - State Farm Insurance agency is by far the best! I was with a different local insurance agent and left because of very poor communication and no follow up. I switched to Jimi Woodruff and have experienced above and beyond customer service and communication. My main interaction has been with Leah D. and my goodness, she is amazing! Leah is excellent with regard to insurance knowledge, follow up, and even concern for myself. If you ask or need something, I can guarantee Leah D. will do her best to get it done and ease any stress you might be under. Oh, and they didn't even ask me to leave a review when lately everyone is asking for a positive review...they really seem happy when you're happy! If you're looking for insurance, you will not find a better agency!"
We responded:
"Thank you so much for taking the time to share your wonderful experience with our agency! We are thrilled to hear that Leah provided you with exceptional customer service and communication. We strive to go above and beyond for our clients, and it is truly rewarding to know that we have succeeded in doing so for you. We appreciate your kind words about Leah's insurance knowledge, follow up, and genuine concern for your well-being. Rest assured, I will pass along your compliments to Leah and acknowledge her outstanding efforts. Your positive feedback motivates us to continue providing the best service possible. I hope the repairs to the Tesla are quick and painless. Thank you for choosing Jimi Woodruff State Farm Insurance as your insurance agency. We greatly value your recommendation, and we look forward to serving you for many years to come. If you ever need assistance or have any questions, please do not hesitate to reach out. - Jimi "
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Brian Rafferty

May 17, 2024

5  out of  5
rating by Brian Rafferty
"Great service. Wonderfully staff always helpfull even when things are stressful."
We responded:
"Brian, we're pleased to hear you had a great experience with our wonderful staff! We're grateful for your kind words and glad we could assist you during stressful times. If you ever need further help, our office is here for you! - Jimi Woodruff - State Farm Insurance Agent, Wilmington, NC"
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Canty Marshall

May 2, 2024

5  out of  5
rating by Canty Marshall
"Leah was responsive, professional, and a pleasure to work with! I felt like I was in good hands every step of the way, and I have full confidence in the insurance policy I purchased. She made the experience pleasant, quick, and easy to understand my policy. Thanks Leah!"
We responded:
"Hi Canty, Thank you for taking the time to share your experience with Leah and our insurance services. We greatly appreciate your feedback. We are thrilled to hear that Leah provided you with outstanding service. She takes pride in being responsive, professional, and ensuring that her clients feel supported throughout the process. Your confidence in the insurance policy you purchased is a testament to her dedication and expertise. We understand that insurance can sometimes be complex, but Leah's commitment to making the experience pleasant, quick, and easy to understand is what sets her apart. We are glad that she was able to guide you through the policy details, ensuring that you have a comprehensive understanding of your coverage. Once again, we sincerely appreciate your kind words and your trust in our services. Please do not hesitate to reach out if you have any further questions or need assistance in the future. We are here to help! - Jimi"